This week my long and arduous job search came to an end. I applied for a job with Shaw Cablesystems. I’ve been a customer for many years using their digital television and internet services. I have always had good experiences dealing with the company and its representatives so when I found out that Technical Service Representative (TSR) jobs were available there I pounced on the opportunity.
I received a link to the job by a friend. The link had an online questionnaire around my technical knowledge and an “apply now” button at the bottom. On the next page I set up my account for the Shaw careers database filling out all of my information and copied and pasted a plain text version of my resumé into the form provided.
On the same day I got a phone call about coming in to Shaw Tower for a screening interview with a Talent Supply Coordinator from the HR department after which I scheduled for back for a second interview the next day with two supervisors from the Technical Service department.
I had to bring my passport (which I seem to have lost on the way home) and my driver’s licence so a credit and criminal record check could be done on me.
After the second interview, which I thought went well, my interviewers told me that I should to wait for a call one way or the other.
The phone call with a job offer came a day later. It included an amazing benefits package that starts right away, not the least of which is an employee discount on the old cable bill. Nice! Every bit helps.
The whole hiring experience was extremely pleasant, professionally executed and efficient. At no time was I made to feel I was just a number.
The offices in Shaw Tower are beautiful and modern. The people I met were all friendly and accommodating. That’s a corporate culture I can get used to.
I start training on Monday. I am looking forward to this new adventure.
If you’re in Vancouver and might like a career at Shaw you can attend the Shaw Tower Open House tomorrow. Here are the details —
We have three questions for you:
- Are you customer service driven?
- Do you have a passion for sales?
- Do you love technology and innovation?
If the answer is YES, then come to our open house and bring a friend!
Shaw Tower is opening its doors on Saturday, July 24th from 2 to 4 p.m. and we are looking for enthusiastic people to join our Customer Service and Technical Service teams.
There’s never been a better time to join the Shaw family as we continue to grow and expand our business.
So, if you know anyone who would be interested in applying, please pass along the information below.
- When: Saturday, July 24
- Time: 2 to 4 p.m.
- Where: Shaw Tower, 1067 West Cordova Street, Vancouver
- Open Positions: Customer Service and Technical Service Representatives
- What to bring: Your resume
- What to expect: Be prepared to have an on-site interview with one of our Customer Care Supervisors
IMPORTANT: These jobs are all PART-TIME and only guarantee 20 hours per week. Our call centre operates 7 days a week from 7 AM – 11:30 PM. All candidates must be available to work anytime within these hours.